Refund Policy

Our Commitment to Customer Satisfaction

At Farnmsklns, we take pride in the quality of our custom 3D printed products. Your satisfaction is our priority, and we are committed to ensuring that you are happy with your purchase. This Refund Policy outlines the conditions under which we offer refunds and the process for requesting them.

Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

Custom Products

As a business specializing in custom 3D printed products, it's important to note that many of our items are made specifically for you according to your specifications. Custom-made products present unique considerations regarding returns and refunds:

• All our custom designs are created based on your approved specifications
• We send digital design mockups for your approval before production begins
• Once you approve a design and production begins, the product is considered personalized to your requirements

Due to the custom nature of our products, we have specific policies regarding returns and refunds that differ from those of standard retail items.

Conditions for Refunds

We offer refunds under the following conditions:

Manufacturing Defects

If your product arrives with a manufacturing defect, we will provide a full refund or replacement. Examples of manufacturing defects include:

• Incomplete printing or structural issues
• Poor quality finish (rough surfaces where they should be smooth)
• Incorrect dimensions that make the product unusable for its intended purpose
• Color significantly different from what was shown in approved design mockups

Shipping Damage

If your product arrives damaged due to shipping, we will provide a full refund or replacement. To qualify:

• The damage must be documented with photographs
• You must notify us of the damage within 48 hours of receiving the package
• Where possible, keep the original packaging to help us file claims with the shipping carrier

Incorrect Items

If you receive an item that is different from what you ordered (e.g., wrong design, wrong device model), we will provide a full refund or replacement.

Non-Delivery

If your order has not been delivered within 30 days of the estimated delivery date (for domestic orders) or 45 days (for international orders), you may request a refund or replacement.

Situations Not Eligible for Refunds

The following situations are generally not eligible for refunds:

Change of Mind

Due to the custom nature of our products, we cannot offer refunds if you simply change your mind about a design after production has begun. This is why we provide design mockups for your approval before manufacturing.

Incorrect Measurements or Specifications Provided by Customer

If you provide incorrect measurements or specifications for your custom product, and the product is made according to those specifications, we cannot offer a refund. It is your responsibility to ensure the accuracy of any information you provide for custom orders.

Minor Variations

Minor variations in color, texture, or finish are inherent to the 3D printing process and are not considered defects. Such variations do not qualify for refunds unless they significantly alter the functionality or appearance of the product.

Normal Wear and Tear

Damage that occurs through normal use of the product after delivery is not covered by our refund policy.

Refund Process

If you wish to request a refund, please follow these steps:

1. Contact Us

Contact our customer service team at support@farnmsklns.com or call +442011623531 within the following timeframes:

• Manufacturing defects or incorrect items: within 14 days of receiving your order
• Shipping damage: within 48 hours of receiving your order
• Non-delivery: after the expected delivery date as outlined above

2. Provide Required Information

In your refund request, please include:

• Your order number
• Description of the issue
• Photos clearly showing any defects or damage (if applicable)
• Your preferred resolution (refund or replacement)

3. Return Authorization

If we determine that your item is eligible for return, we will provide you with a Return Authorization (RA) number and return instructions. Please do not send any items back without first obtaining an RA number.

4. Return Shipping

For eligible returns:

• If the return is due to our error (wrong item, manufacturing defect), we will cover the return shipping costs
• Please use secure packaging to prevent damage during return shipping
• We recommend using a trackable shipping method

5. Refund Processing

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method used for the purchase
• You will receive an email confirmation when your refund has been processed

Refund Timeframes

Once your refund is approved and processed, the time it takes for the funds to appear in your account depends on your payment method:

• Credit/Debit Cards: 5-10 business days, depending on your card issuer
• PayPal: 3-5 business days
• Bank Transfer: 5-7 business days

Please note that these timeframes are estimates and may vary based on your financial institution.

Partial Refunds

In certain situations, we may offer partial refunds:

• If only part of an order is affected by manufacturing defects or shipping damage
• If a product has minor defects that don't significantly affect its functionality but do impact its appearance or quality
• If significant delays occur in shipping or production, as a goodwill gesture

The amount of a partial refund will be determined on a case-by-case basis, taking into account the nature and extent of the issue.

Cancellations

Order cancellation policies are as follows:

• Before Design Approval: Orders can be cancelled for a full refund
• After Design Approval but Before Production: Orders can be cancelled with a 20% cancellation fee to cover design work
• After Production Has Begun: Orders cannot be cancelled as materials and production time have been committed

To request a cancellation, please contact us as soon as possible with your order number and a request to cancel.

Exchanges

If you wish to exchange an item rather than receive a refund:

• The same conditions apply as for refunds regarding eligible situations
• Exchanges for different designs or specifications will be treated as a new order after the return is processed
• Direct exchanges for manufacturing defects or shipping damage can be arranged without requiring a return and new purchase in some cases

Please contact our customer service team to discuss exchange options.

Customer Satisfaction Guarantee

Beyond our standard refund policy, we offer a Customer Satisfaction Guarantee for first-time customers:

• If you're not completely satisfied with your first purchase for any reason, contact us within 14 days of receiving your order
• We'll work with you to find a solution, which may include modifications to your design, a replacement, or a courtesy discount on a future order

This guarantee reflects our commitment to ensuring a positive experience for new customers trying our services.

Special Promotions and Sale Items

Items purchased during special promotions or sales are subject to the same refund policy unless otherwise specified in the terms of the promotion. Any exceptions will be clearly stated in the promotional materials.

Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union or the United Kingdom, you have certain rights under applicable consumer protection laws that may extend beyond our standard policy.

For customers in the European Union, please note that you have the right to cancel your order within 14 days of receiving the goods, with some exceptions for custom-made products. Please contact us for specific information regarding your consumer rights in your jurisdiction.

Updates to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email to customers with active orders.

The refund policy that applies to your order is the one in effect at the time of your purchase.

Contact Information

If you have any questions about our Refund Policy or need to request a refund, please contact us at:

Farnmsklns

2 Reynolds Mill North Archie

SY23 4LA, United Kingdom

Email: support@farnmsklns.com

Phone: +442011623531

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.